393 Youth Helpline
393 Youth Helpline
The call center’s mission is to support and strengthen the health and well-being of young people and communities by empowering, educating, and connecting them to opportunities. They can call, send text messages (SMS), or use WhatsApp to seek confidential advice, counseling, and support in navigating services.
Young people are often bombarded with misinformation. However, when they call the helpline, they receive information that is both accurate and non-judgmental.
Through polls and surveys, we collect data from our helpline interactions. Compiling this data helps support evidence-based, informed policy-making and decision-making.
Impact
- A Social Return On Investment by Social Value UK and University of Zimbabwe showed that the Youth Helpline Telehealth service created a Social return of USD14.62 for every USD1 invested, hence it shows that investing in the Youth Helpline presents a good return on investment.
- Improved linkages for users to service providers.
- The Youth Helpline also encouraged adolescents and community member to give feedback without fear and gave them an opportunity to interact with professional counsellors.
