Our Programmes
Three Components. One Integrated System.
From crisis helpline to community hub to digital platform — every component connects to the next.
Our Role
We don't run projects. We build systems.
Youth Advocates exists to close the gap between a young person in crisis and the sustained support they need to reach independence. We do this by connecting three components that most organisations treat as separate: helpline, hub, and behaviour change.
Every referral from 393 feeds into a Hope Hub. Every Hope Hub is supported by SBC campaigns. Every SBC campaign drives more young people to 393. The loop is intentional.
Strategic Pillars
What underpins the work.
SRHR
Sexual & Reproductive Health Rights — at the centre of every programme.
GBV Response
Trauma-informed, survivor-centred crisis support.
Mental Health
Psychosocial support integrated at every stage of the pathway.
Economic Agency
Skills, vocational training, and enterprise support for long-term independence.
393 Youth Helpline
Always On. Always Human.
Free, confidential, 24/7. Voice, WhatsApp, chatbot, and IVR in Shona, Ndebele, and English. Every contact is human-supported. 72-hour case follow-up is standard.
24/7
Always available
Free
No cost to caller
72h
Follow-up standard
3
Languages supported
Channels available:
- 📞 Voice call (toll-free)
- 💬 WhatsApp messaging
- 🤖 AI Chatbot support
- 📱 IVR self-service
- 🚶 Walk-in at Hope Hubs
Hope Hubs
Where Recovery Becomes a Future.
Community-based transition centres, not shelters. Skills training, SRHR services, and peer mentorship under one roof. Peer mentors are paid staff. Exit outcomes tracked at 6 and 12 months.
What happens at a Hope Hub:
- ✓Structured trauma counselling
- ✓Vocational and digital skills training
- ✓SRHR health services on-site
- ✓Peer mentorship by paid young staff
- ✓Micro-enterprise support and grants
- ✓6 and 12-month outcome tracking
SBC & Digital Platform
Reaching Young People Before Crisis.
Social behaviour change that reaches young people before crisis strikes, across digital and community channels. Aligned with UNICEF SBC standards and SADC regional frameworks.
900K+
Mobile users reached since 2020
27
Districts covered
3
Languages
85%
Reduced distress rate
Ready to support the work?
Fund a programme, partner on delivery, or bring the model to your country.